Your site is down and the person who built it isn't answering.

It means the site loaded but could not reach its database, so none of the content can display. Common causes are a crashed database service, a full disk on the server, a password that changed, or a host that suspended the account. Most cases are fixable within a day once someone can get into the server. Call or text 540-320-0514 and we will look at yours.

You need three things: the domain registrar login, the hosting account, and the site files or database. If you have any one of them we can usually trace the rest from public DNS records and work with you to recover access. If you have none of them, it is harder but not always hopeless. Send us whatever you have and we will tell you where you stand.

It depends on what broke and whether we can get into the accounts. A crashed service or an expired certificate is often same-day. Rebuilding a site whose files are gone takes longer. We tell you which situation you are in on the first call, with a real timeline, not a guess to keep you on the hook.

Yes. BizPinPro is based in Dublin, Virginia and a lot of our clients are here in the New River Valley, but a down website is a phone-and-screen-share problem. We handle rescue work for businesses anywhere in the country.

Usually yes, if you move quickly. An expired domain sits in a grace period for a few weeks where you can still renew it at the normal price. After that it gets more expensive and eventually goes to auction. If your domain just lapsed, call today. This is one where days matter.

Take it offline or put it behind a holding page first so it stops harming visitors and your search ranking. Then the injected files and database entries have to be found and removed, every password rotated, and the site resubmitted to Google for review. We do this as a fixed-scope job after we see how deep it went.

The most common cause we see is a "noindex" instruction left on the site after launch. A developer blocks search engines while building, forgets to remove the block, and Google quietly honors it for months. Other causes: the site was down or throwing errors the last time Google crawled it and got dropped, it is new and was never submitted to Search Console, or an old hack got it flagged and removed. We can tell which one it is in a few minutes by checking the page source, the robots file, and your Search Console coverage. The fix is usually quick once the cause is known.

Sometimes. It depends on how the half-built site was put together and whether the code is in a state someone else can pick up. Send us the repository or the files and the deadline. We will give you an honest read on whether it is finishable in your window or whether the smart move is a smaller scope for launch.

Nothing to find out what is wrong. If it is something we can answer on the phone, by text, or by email, there is no charge, same as the rest of this site. Hands-on fix work is billed at our consulting rate: 50 dollars for the first hour and 25 for each additional hour during business hours, Monday to Saturday 8am to 5pm. Nights, Sundays, and holidays are double time, 100 for the first hour and 50 after. Bigger jobs like a hack cleanup or a full rebuild get a fixed price in writing before any work starts, so there are no surprises.

Either way. Plenty of rescue calls are one-time and that is fine. If you want it handled going forward, our managed hosting starts at 25 dollars a month and includes uptime monitoring so the next problem reaches us before it reaches your customers.